All you need to know about our appointment times, fees and booking information.
Clinic hours
Monday to Thursday 8.30am – 5.00 pm, Friday 9am – 1pm.
We are closed on weekends and public holidays.
A standard appointment is 15 minutes. If you have more than one medical concern or have a complex problem, please let us know when you book. If needed, we will arrange a longer appointment for you.
Please note: Banyule Community Health General Practitioners are unable to accept new patients at this time.
Out of hours care
If you need urgent medical care and our centre is closed, call the home visiting doctor on 13 SICK (13 74 25)
OR call the Heidelberg Priority Primary Care Centre on (03) 9000 9276.
In an emergency, call 000.
Home visits
If you live in the local area and are too sick to visit our centre, we can arrange a home visit for you with the home visiting doctor service or you can call 13 SICK (13 74 25) to book a home visit.
Urgent appointments
If you have an urgent problem and you are unable to get a regular doctor’s appointment there are emergency appointments available each day. Contact us to book.
Repeat prescriptions
It is the practice’s policy not to provide repeat prescriptions or specialist referrals without a consultation with the doctor. Please book an appointment.
Test or procedure results
You are encouraged to make a follow-up appointment to discuss test results with your doctor, as further explanations is often required. In the event of a clinically significant result, you will be contacted and advised that an appointment is necessary to discuss the result and the proposed management for the ailment. Please ensure that you advise us of any change to your contact address.
Fees
No payment is required for nearly all of our medical services, because they are bulk-billed through Medicare. You will need to have a current Medicare card. Known exceptions are insurance or employment medical examinations, work cover cases, and a $30 co-payment fee is referred to our paediatricians. We will inform you if any out-of-pocket expenses are expected when you book your appointment.
Reminder services
Our service is committed to preventative care. We may issue you with a reminder notice offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let us know.
Telephone access
If you have a problem requiring urgent medical attention, please inform the receptionist of the urgency of the problem which will ensure a prompt response by the doctor. Non urgent phone messages can be left with the receptionist which will be passed on to the doctor.
Client Rights
As a client of Banyule Community Health, it’s important to know your rights.
How to provide feedback
You have the right to give feedback or make a complaint about our service. Feedback helps us improve and can be given anonymously. Find out more about giving us feedback.
Management of your personal health information
You have a right to privacy and confidentiality of your personal information. That is why we make sure that we protect your information and you can access your personal records on request. View our Health Services Privacy Policy.
Interpreter Services
Interpreting services are provided free of charge but bookings are necessary. If you need an interpreter, please tell us when booking your appointment.
Our Practice is fully Accredited with Australian General Practice Accreditation Limited
