The National Disability Insurance Scheme (NDIS) is a new way of providing support for Australians with a disability.


The NDIS will provide all Australians under the age of 65, who have a permanent and significant disability, with the reasonable and necessary supports they need to live an ordinary life and achieve their goals. The NDIS will give participants more choice and control about who they receive these supports from.

If you have an NDIS Plan you can access the following services with us through your plan:

Occupational Therapy (for adults)

Why choose us?

  • We have been providing high quality health and welfare services to the local community for over 44 years, including services to many people with permanent disabilities
  • We are a multiple award winning health service and have previously been named the Victorian Primary Health Service of the Year
  • Our core values are Respect, Excellence, Courage and Dignity.
  • We undergo a number of accreditation cycles and have well established systems and processes for documentation, client confidentiality, risk management and governance.
  • We employ experienced and credentialed community allied health professionals with a strong person-centred focus.

Enquiries and Referrals:

You or your Support Coordinator can make an enquiry or referral by phoning Referral and Intake on 9450 2000.

An intake worker will collect the necessary information about you, including the number of therapy hours available on your NDIS Plan, who is managing your funds (yourself, the NDIA or Plan Managed).

Not Eligible for the NDIS?

If you are not eligible for the NDIS you can still access a full range of allied health services at Banyule Community Health.  The Victorian State government has committed to the provision of funding for services for people under the age of 65 years of age who do not meet the NDIS eligibility criteria.  For further information on the range of services available at Banyule Community Health, please contact Referral and Intake on 9450 2000.

Further information:

For further information about the NDIS, including how to check your eligibility, please contact the National Disability Insurance Agency on:

Phone: 1800 800 110 (Monday to Friday 8 am to 8 pm)

For people with hearing or speech loss:
TTY 1800 555 677
Speak and Listen 1800 555 727

For people who need help with English:
TIS 131 450

National Relay Service:
Phone: 1800 555 727 then ask for 1800 800 110


You have the right to give feedback or make a complaint about our service.  Feedback helps us improve and can be given anonymously.  To give feedback or make a complaint, click here.

The NDIS Commission encourages you to raise your concern or complaint with your NDIS provider first, as this is often the best way to have your issue resolved quickly.  If you do not feel comfortable raising your concern or complaint with us, you can lodge your complaint with the NDIS Commission as Banyule Community Health is a registered NDIS service provider. The NDIS Commission can take complaints from anyone about:

  • NDIS services and supports that were not provided in a safe and respectful way, or were not delivered to an appropriate standard;
  • how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant.

You can lodge a complaint with the NDIS Commission by:

  • Phone: 1800 035 544 between 9am and 5 pm, Monday to Friday, excluding public holidays
  • National Relay Service and ask for 1800 035 544
  • Completing a complaint contact form online

Occupational Therapy

What does an Occupational Therapist do?

The main goal of Occupational Therapy (OT) is to assist people to be involved in activities of every day life that have meaning to a person including:

Personal Self Care: showering, dressing, toileting, eating.
Domestic: managing household tasks including cooking and cleaning.
Social / Leisure & Community: catching up with friends, gardening and getting out and about in your community.

Occupational Therapists achieve this by working with people to make it easier to perform their everyday activities, or by changing the activity or environment to make it safer.

We are able to deliver the following support items to NDIS participants:

  • Assessment of skills, abilities and needs.
  • Assessment for Equipment and Home Modifications.
  • Applications for funding.
  • Providing training and Education to support the participant and carer

Occupational Therapy Assessment

The Occupational Therapist will contact you or your Support Coordinator to arrange an Occupational Therapy assessment in your home.

The Occupational Therapist will complete an assessment to gather information about your health and your home environment, and the effects these have on your ability to complete your daily activities safely in your home and local community.

The Occupational Therapist will work with you to achieve your goals as set out in your NDIS plan.

With your consent, we will work closely with you and communicate regularly with your support team.

Waiting periods for this service may vary depending on demand and staff capacity, however, we aim to keep these to a minimum.


For the Occupational Therapist to help you achieve your goals, they need to carry out a mix of direct work with you, where you will need to be present when they visit your home, as well as a lot of background research and work that will be done in their office where you won’t be present.  This is all important to the outcome of your goals and will still need to be billed from your NDIS hours at the NDIS scheduled rate of $193.99 per hour.


Please contact Referral and Intake on 9450 2000 to check our capacity to take on new NDIS participants


Please contact Referral and Intake on 9450 2000 to check our capacity to take on new NDIS participants


Please contact Referral and Intake on 9450 2000 to check our capacity to take on new NDIS participants

Acknowledgement: Funded by the Australian Government Department of Health and Aged Care. Visit the Department of Health and Aged Care website (www.health.gov.au) for more information.

Disclaimer: Although funding for these Allied Health services has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.