Our Work

Our services are regularly reviewed and accredited to ensure a high standard of service is provided.

We proudly support your right to:

Access – You have a right to access health care. That is why we offer services to all members of the community no matter what your circumstances or ability to pay.

Safety – You have a right to safe and high quality care. That is why our centres and services are accredited and all our staff are highly qualified.

Respect – You have a right to be shown respect, dignity and consideration. That is why everyone is welcome here and we find ways to make sure all our services are inclusive and accessible.

Communication – You have a right to be informed about services, treatment, options and costs in a clear and open way. That is why we publish written information about our services and our staff take the time to tell you about them when you visit. If you need an advocate or interpreter we can help provide one.

Participation – You have a right to be included in decisions and choices about care. That is why we will always discuss all available options with you.

Privacy – You have a right to privacy and confidentiality of your personal information. That is why we make sure that we protect your information and you can access your personal records on request. View our Privacy Policy.

Comment – You have a right to comment on care and having concerns addressed. That is why we encourage you to give us feedback so we can improve our services. You can make a comment, complaint or compliment here.

We abide by the Australian Charter of Healthcare Rights (https://www.safetyandquality.gov.au/national-priorities/charter-of-healthcare-rights/) and the Charter for Aged Care Rights. (https://agedcare.health.gov.au/quality/single-charter-of-aged-care-rights)