Our Work

Accreditation is an important way that we can demonstrate that our services are meeting the highest standards. Banyule Community Health has achieved accreditation for the following:

Quality Improvement Council standards (QIC)

Quality Improvement Council Health and Community Service Standards are the overarching accreditation standards for the whole organisation. Banyule Community Health received accreditation against the QIC standards 7th Edition in September 2021 with a focus on clinical services, counselling, and integrated mental health services in Community programs.

National Safety and Quality Health Service Standards (NSQHS) – Dental

Our Oral Health service was assessed against the NSQHS Standards 2nd Edition and achieved accreditation in September 2018.

Diagnostic Imaging Accreditation Scheme (DIAS)

Our Oral Health service was accredited against the DIAS Standards in February 2021, enabling us to continue to provide Orthopantomogram (OPG) services.

Royal Australian College of General Practice Accreditation Standards (RACGP)

Our General Practice was re-accredited by Australian General Practice Accreditation Limited (AGPAL) against the RACGP Accreditation standards 5th edition in February 2020.

Aged Care Quality Standards

Banyule Community Health’s Allied Health Services that are funded under the Commonwealth Home Support Program were accredited against the Aged Care Standards in May 2017. We are awaiting an assessment by the Australian Aged Care Quality Agency (AACQA), against the recently reviewed Aged Care Quality Standards, which will take place during 2021.

National Accreditation Standards

The West Heidelberg Community Legal Service has been assessed against the NAS standards level two. We achieved accreditation in February 2019.

National Disability Insurance Scheme

Banyule Community Health Allied health services received accreditation against the NDIS standards in May 2020.

Child Safe Standards

Banyule Community Health works to comply with the Child Safe Standards and in so doing provide a healthcare environment that is both safe and empowering for children.

We proudly support your right to:

Access – You have a right to access health care. That is why we offer services to all members of the community no matter what your circumstances or ability to pay.

Safety – You have a right to safe and high quality care. That is why our centres and services are accredited and all our staff are highly qualified.

Respect – You have a right to be shown respect, dignity and consideration. That is why everyone is welcome here and we find ways to make sure all our services are inclusive and accessible.

Communication – You have a right to be informed about services, treatment, options and costs in a clear and open way. That is why we publish written information about our services and our staff take the time to tell you about them when you visit. If you need an advocate or interpreter we can help provide one.

Participation – You have a right to be included in decisions and choices about care. That is why we will always discuss all available options with you.

Privacy – You have a right to privacy and confidentiality of your personal information. That is why we make sure that we protect your information and you can access your personal records on request. View our Privacy Policy.

Comment – You have a right to comment on care and having concerns addressed. That is why we encourage you to give us feedback so we can improve our services. You can make a comment, complaint or compliment here.

We abide by the Australian Charter of Healthcare Rights (https://www.safetyandquality.gov.au/national-priorities/charter-of-healthcare-rights/) and the Charter for Aged Care Rights. (https://agedcare.health.gov.au/quality/single-charter-of-aged-care-rights)