Community engagement and outreach

We work to inform and educate the community, to reduce the risk and impact of problem gambling.

Community engagement

Our health promotion workers deliver education and health promotion activities to increase community knowledge and awareness of the harm caused from gambling.

They work to minimise the harm of gambling for vulnerable groups and communities.

They support local community members by:

  • raising awareness of the types of harm people can experience from gambling
  • promoting responsible gambling
  • promoting the range of services available through Gamblers Help
  • supporting people to address the underlying causes of problem gambling
  • reducing stigma and barriers to seeking help

For referrals and information contact 1300 133 445 or email


Venue support

We support the ongoing development of responsible gambling practices and environments within the gaming industry.

We support and assist venues in fulfilling their responsibilities to:

  • identify and respond to patrons displaying signs of problem gambling
  • raise awareness among venue staff and encourage referrals to Gambler’s Help services, self-exclusion programs and other community support services
  • meet the requirements of their Responsible Gambling Codes of Conduct
  • create and maintain responsible gambling environments
  • complete the module two component of the Responsible Service of Gambling (RSG)

The Venue Support program also offers standardised training on a variety of topics including gambler’s help service overview, self-exclusion, your play, drug affected patrons, EGM operations, gambling and mental health, identifying the signs/observable signs, responding to the signs, responsible gambling documentation and self-care.

To find out more about Venue Support, call 1300 133 445 or contact Stuart Barton on or Gareth Hanlon on

Gamblers Help is available in Craigieburn, Dallas, Epping, Northcote, Melton, Richmond and Sunbury, as well as Banyule Community Health’s centres.