Services provided during COVID-19 - Banyule Community Health

Banyule Community Health is still offering Counselling Services, LIFT Services, Financial Counselling, Therapeutic Counselling, and Alcohol and Drug Support Services during COVID-19.

However, our services will, in most instances, be provided over the telephone or where appropriate, on a video call. We are offering our services in a different manner, during COVID-19, to better protect the community by reducing the number of clients waiting in our reception area and minimising the risk of exposure to COVID-19.

The COVID-19 pandemic is a rapidly changing situation and we thank you for your understanding at this challenging time as we fight this pandemic together.

Additional services and resources you may find helpful:

Mental Health:

Life Line – Provides 24/7 crisis support and suicide prevention services

Phone: 13 11 14 (Free Call) Hours: 24 hours a day 7 days a week including Public Holidays

Kids Helpline – Telephone and counselling support service for young people aged between 5 -25.

Phone: 1800 551 800 (Free Call) Hours: 24 hours a day 7 days a week including Public Holidays

Beyond Blue

Phone: 1300 224 636 (Free Call) Hours: 24 hours a day 7 days a week including Public Holidays

https://www.beyondblue.org.au/

https://bb.org.au/3ae2aF7 (Coping during Coronavirus)

Black Dog Institute

https://www.blackdoginstitute.org.au/coronavirus-anxiety-resources

headspace National Youth Mental Health Foundation

https://headspace.org.au

Resources to support children through COVID-19:

COVID-19 resource infant children 0-5 yrs

COVID-19 resource children

COVID-19 resource teens

Alcohol and Drug Supports:

DirectLine website where those affected by alcohol and /or other drugs and are residing in Victoria can have 24/7 access to alcohol and other drugs counselling, information, and referral via telephone and/or online modalities: https://www.directline.org.au/

CounsellingOnline website where those affected by alcohol and/or other drugs are living Australia wide can have access to 24/7 access to alcohol and other drugs counselling, information, and referral via online modalities, in addition to self-help modules and peer forum: https://www.counsellingonline.org.au/

Family Violence:

Orange Door (North Eastern Melbourne) – Support service for women, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children

Phone: 1800 319 355 (Free Call) Hours: 9am – 5pm (Monday – Friday)

Safe Steps – Victoria’s state wide response centre for women, transgender women, young people and children experiencing family violence

Phone: 1800 015 188 (Free Call) Hours: 24 hours a day 7 days a week including Public Holidays

If you cannot safely call the 24/7 phone line, please email safesteps@safesteps.org.au and a support worker will reply to you ASAP.

In Touch – Support service for refugee and migrant women who are experiencing or have experienced family violence – Bilingual workers and interpreters are available

Phone: 1800 755 988 (Free Call) Hours: 9am – 5pm (Monday – Friday)

MensLine Australia – Victorian state wide support service for men and transgender men with family and relationship concerns or who are experiencing or have experienced family violence

Phone: 1300 789 978 (Free Call) Hours: 24 hours a day 7 days a week including Public Holidays

QLIFE – Support service for LGBTQI+ who are experiencing or have experienced family or domestic violence or are having relationship concerns

Phone: 1800 184 527 (Free Call) Hours: 3pm – Midnight 7 days a week including Public Holidays

Djirra – Support service for Aboriginal people who are experiencing family violence or have in the past

Phone: 1800 105 303 (Free Call) Hours: 9am – 5pm (Monday – Friday)

Emergency Relief

Financial Support:

Kildonan Financial Counselling – Supports people on low incomes and those experiencing financial difficulties to achieve financial security and independence.

Phone: 1800 002 992 (Free Call) Hours: 9am-5pm (Monday – Friday)

Centrelink – Government service which provides financial support to Australians who face financial hardship

Emergency Help: 132 850 Languages (Mulitlingual): 131 202

Families: 136 150 People with disability: 132 717

Indigenous Australians: 1800 136 380 Older Australians: 132 300

Job Seekers: 132 850 Students & trainees: 1800 132 317

Acknowledgement: Funded by the Australian Government Department of Health and Aged Care. Visit the Department of Health and Aged Care website (www.health.gov.au) for more information.

Disclaimer: Although funding for these Allied Health services has been provided by the Australian Government, the material contained herein does not necessarily represent the views or policies of the Australian Government.