As a client of Banyule Community Health, it's important to know your rights
Click here to read more about the Australian Charter of Healthcare Rights
Do you want to make a SUGGESTION, COMMENT, COMPLIMENT OR COMPLAINT?
You have the right to give feedback about the service which includes making a complaint. Feedback helps us improve our services and can be given anonymously.
You can give feedback in the following ways:
• Directly to your service provider - this is appreciated, quick and effective
• By filling out a feedback form located at Reception and putting it in the Suggestion Box
• Asking a staff member to complete a feedback form for you
• Online - click here to go to our feedback page.
• Telephone - (03) 9450 2000
• Email firstname.lastname@example.org
How to make a complaint:
If you would like to make a complaint online you can click here to go to our feedback page.
If you are visiting the centre please ask a staff member for a Opportunity for Improvement form.
Once the complaint has been recieved you will be sent an acknowledgement letter and a formal response will be sent within 14 days.
If you are unhappy with the response you can then contact the Health Services Commissioner.
Office of the Health Services Commissioner:
570 Bourke Street
Melbourne Vic 3000
If you are aged 65 years or over & receive any of these services from Banyule Community Health
Physiotherapy Dietetics Podiatry Occupational Therapy
and you have made a complaint and are not satisfied with how it was handled by BCH you can contact…
Department of Social Services (DSS) Complaints line
Telephone: 1800 634 035
Fax: (02) 6133 8442
Mail: DSS Feedback, GPO Box 9820, Canberra ACT, 2601
Web site: https://www.dss.gov.au/contact/feedback-compliments-complaints-and-enquiries
Aged Care Complaints Commissioner who is independent of the Department of Health
How to access an Advocate:
Older Persons Advocacy Network (OPAN)
Phone: 1800 700 600
OPAN organizations offer independent and confidential services that focus on supporting older people (and their representatives) to raise and address issues to accessing and interacting with Commonwealth funded aged care services including My Aged Care/CHSP services, Residential Aged Care, Home Care Packages, ACAS.
Office of the Public Advocate
Phone: 1300 309 337
OPA is an independent statutory body established by the Victorian State Government.
OPA works to protect and promote the interests, rights and dignity of people with a disability.
North East Citizen Advocacy
Phone: (03) 8407 3684
56 Gabonia Ave, Watsonia South 3087
Local advocacy agency providing short and long term advocacy.
The NECA program works throughout the area to link up with people who have an intellectual disability and need support to deal with issues in their lives.
Aborigines' Advancement League
Phone: (03) 9480 7777
Information, referral, advocacy, counselling and support are available to Koori people on issues such as housing, health, finance, law, education, employment and recreation.
Disability Advocacy Resource Unit (DARU)
Phone: (03) 9639 5807
DARU is a statewide service established to support the disability advocacy sector.
A directory of advocacy organisations is available through its website.
Action on Disabilities within Ethnic Communities (ADEC)
Phone: (03) 9480 1666
Advocacy for people with disabilities from a non-English speaking background.
Leadership Plus Inc. (formerly Action for Community Living)
Phone: (03) 9489 2999
Leadership Plus provides individual advocacy to people with disabilities across metropolitan Melbourne. They also provide specialist individual advocacy support to people with an Acquired Brain Injury.
Phone: (03) 9815 7800
Alzheimer's Australia is the peak body providing support and advocacy for Australians living with dementia.
Disability Rights Victoria
Phone: (03) 9489 2999
Provides legal advice and assistance to people affected by the Disability Discrimination Act making a complaint.
Victorian Advocacy League for Individuals with a Disability (VALID)
Phone: (03) 9416 4003
Provides information and advocacy support to people with intellectual disabilities, their families carers and advocates.
Association for Children with a Disability
Phone: (03) 9818 2000
Assists families of children (aged 0-18 years) with a disability with information, support and advocacy.